Job Description

Become a part of DATAMARK, Inc. as a Call Center Relationship Manager! This position is integral to our client engagement strategy and aims to enhance customer satisfaction and retention. At Datamark you'll experience a vibrant company culture that values collaboration, creativity, and growth. You'll be part of a fun, supportive, and engaging team that genuinely enjoys working together. Plus, we offer outstanding benefits that prioritize your well-being both in and out of the workplace. Come be a part of something great!

As a Call Center Relationship Manager, you will serve as the primary point of contact for our clients, playing a vital role in managing accounts and ensuring that our contact center operations effectively meet their needs. Your goal will be to uphold the highest service standards while identifying areas for improvement and growth.

Key Responsibilities:

• Client Interface: The Call Center Relationship Manager will build and maintain strong relationships with key clients, addressing their concerns and ensuring their satisfaction.
• Performance Analysis: The Call Center Relationship Manager will monitor call center metrics and performance to ensure service levels are met and identify opportunities for enhancements.
• Collaborative Approach: Work closely with internal teams to align services with client expectations and operational capabilities.
• Proactive Engagement: The Call Center Relationship Manager will regularly communicate with clients through meetings and reports to provide updates and gather feedback.
• Strategic Planning: The Call Center Relationship Manager will create and implement action plans that drive client engagement and maximize account growth.

Join us in delivering exceptional service and support to our clients while fostering a positive team environment!

Requirements

Qualifications for the Call Center Relationship Manager:

• Education: Bachelor’s degree in business administration, communications, or a related field.
• Experience: Minimum of 3 years of experience in a call center environment, with at least 2 years in a relationship management or client-facing role.
• Knowledge: Familiarity with call center operations, metrics, and best practices.
• Communication Skills: Exceptional verbal and written communication skills to effectively interact with clients and internal teams.
• Analytical Ability: Strong analytical skills to evaluate performance data and client feedback.
• Problem-Solving: Proven ability to resolve conflicts and manage issues with professionalism and tact.
• Team Player: Ability to work collaboratively within a team-oriented environment.
• Technical Skills: Proficiency in CRM tools and Microsoft Office applications.
• Travel Requirements: Willingness to travel occasionally for client meetings, if needed.

**Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment Visa at this time**

Benefits

What We Offer:

• Comprehensive Health Care: Medical, dental, and vision plans to keep you and your family healthy.
• Retirement Savings: Secure your future with our 401k plan
• Life Insurance: Basic, voluntary, and AD&D coverage for peace of mind.
• Time Off: Paid time off and major holidays to recharge and enjoy life.
• Disability Coverage: Short-term and long-term disability plans for added security.
• Professional Growth: Access to training and development to advance your career.
• Wellness Resources: Support for your overall well-being.
• Salary: $70,000/annually

**Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment Visa at this time**

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