Job Description
Client Contact Representative Location Maryland Heights, MO :
Client Contact Representative We are seeking a highly motivated and driven individual to join our team. The Client Contact Representative is responsible for answering incoming communications for Lexicon and its clients, scheduling initial appointments for prospective clients, and maintaining a neat and professional office environment for the Lexicon office. Do you have superior customer service skills and enjoy working in a fast-paced, collaborative environment? If so, then this you may be the right fit for this position. About Lexicon Lexicon is a professional legal services company that provides 360 degrees of support to our clients. We are dedicated to a radical client-centered approach to the services we provide, backed by quality people who can help us succeed. In order to provide a service that is focused on people first, we hire and reward employees who also take pride in creating a world class experience for our clients and our co-workers. Lexicon liberates law firms to do more of what they do best. Responsibilities - Manage incoming calls/chats/emails while providing white glove customer service.
- Maintain clear and concise communications and respond to client inquiries based on location and needs.
- Aligns potential clients with services using a professional consultative sales approach.
- Schedules initial consult appointments and perform conflict checks.
- Handle scheduling conflicts and challenges with diplomacy and a problem-solving approach.
- Strive to meet and exceed individual and team targets related to appointment volume, conversion rates, and client satisfaction metrics.
- Ensures accuracy and completeness of client information, scheduling information and maintains the integrity of data entered into all systems.
- Alerts management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.
- Updates job knowledge by participating in up-training opportunities.
- Handles sensitive client data with utmost discretion, care, and accuracy.
- Other duties as assigned.
Qualifications - High school diploma or general education degree (GED)
- 0-2 years previous experience in call center, customer service, or other service-based industry
- Communication Skills-communicate effectively over the phone and in person
- Computer Skills, such as basic keyboard/typing skills. Must have a basic understanding of the Internet including how to receive and send email
- Experience with Microsoft OneNote preferred but not required
- Experience with SharePoint preferred but not required
Lexicon provides exceptional benefits and a great working environment including: - Participate in our Wellness Program and earn 100% Employer paid health premiums
- Employer paid dental premiums
- Employer paid Life, LTD & STD premiums
- 401k
- Flexible spending plans
- & More!
- Reports to Client Contact Manager
Job Tags
Full time, Work at office, Flexible hours,