Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.
Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.
As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.
We are hiring service-focused individuals to join our team as Customer Service Agents . In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.
You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.
This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.
High school diploma or GED
Must be at least 18 years of age
Preferred:
Prior call center or customer service experience
Bilingual (Spanish/English) preferred but not required
Familiarity with phone-based or computer-based support environments
Authorized to work in the United States
U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)
Ability to follow detailed processes and meet performance expectations
Strong communication and active listening skills
Comfortable navigating computer applications and web-based tools
Ability to work independently and remain accountable to schedules
Flexible scheduling options after certification
Paid training following successful client certification
W2 employment structure with payroll, protections, and stability
Paid time off and optional supplemental insurance (Aflac)
Household telehealth access through MDLive
Access to performance-based incentives
Career advancement pathways into support, QA, and leadership roles
All applicant information is kept confidential under EEO guidelines
Please Note:
This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.
Follow us on Facebook at:
...Role: SAP FICO Consultant Location: Newark CA - Relocation Accepted Contract - Long term project Experience : 13-18 years only 13+ to 18 years of SAP FICO experience. Expertise in Costing and CO-PA. Domain Experience is a must. Hands-on experience...
...resume to ****@*****.*** to apply. Pay Rate/Range:$13/hr Description: Seeking call center representatives with great customer service experience to perform inbound and outbound calling. Call center representatives will be answering incoming...
...Sourcing and Product Development Implement strategies aligned with Bass Pros brand values and business goals. Conduct market research... ...sick time ~ Bass Pro Cares Fund ~ And more! Bass Pro Shops is an equal opportunity employer. Hiring decisions are...
...A mission-driven financial services organization is seeking a Senior Accountant to support financial operations and reporting functions. This hybrid role requires expertise in GAAP and offers a salary range of $100K - $115K. The successful candidate will be responsible...
...after obtaining an undergraduate degree is required. The Reck-Peterson lab fosters a strong culture of collaborative, team-based science, and we are seeking applicants who value and thrive in this type of research environment. The lab welcomes applications from both...