Location: Remote (U.S. Only)
Salary: $95K
Equity: Competitive
Visa Sponsorship: Not available
Position Type: Full-time
About the Role:
Were looking for a Customer Success Manager who goes beyond the basics someone with a proven track record of excellence in fast-paced, high-growth B2B SaaS environments. If you thrive in ambiguity, move fast, and love building from the ground up, this role is for you.
Youll manage a book of enterprise and mid-market customers, ensuring they succeed with our product while helping us drive retention, expansion, and scalable success processes. This isnt a reactive support role we want someone strategic, curious, and execution-focused whos excited to help shape what world-class customer success looks like.
What Youll Do:
Own a Portfolio: Manage 50+ enterprise and mid-market accounts, building strong relationships and understanding your customers business goals and challenges.
Drive Outcomes: Be accountable for key KPIs like gross and net dollar retention, expansion, and customer health.
Lead Strategic Conversations: Build trust with senior leaders, positioning yourself as a strategic partner and advisor.
Build for Scale: Design and implement scalable playbooks, systems, and success motions using automation and AI tools.
Unlock Growth: Identify opportunities for upsells, cross-sells, and expansion based on customer goals and usage.
Collaborate Cross-Functionally: Partner with Product, Sales, and Marketing to close the loop on customer feedback and influence the roadmap.
What Were Looking For:
Experience: 4 to 10 years in a CSM or customer-facing role at a reputable, high-growth B2B SaaS startup.
Customer Management: Experience managing a high volume of accounts (50+), including enterprise-level customers.
Proven Success: A strong track record of driving retention and customer expansion in a startup environment.
Educational Background: Degree from a top-tier school is a plus.
Technical Fluency: A technical background or familiarity with SaaS platforms, APIs, and CRM tools is a major plus.
Mindset:
Inquisitive and curious always asking "why" and eager to learn.
Proactive and self-starting you see what needs to be done and just do it.
Organized and clear-headed able to prioritize across a large and dynamic book of business.
Not afraid to build whether its a process, a dashboard, or a workaround.
We are seeking a highly skilled Inpatient Medical Coder to join our clients'team. This role requires at least two years of hands-on inpatient coding experience, ensuring accurate assignment of ICD-10-CM, ICD-10-PCS, and DRG codes for hospital stays. The ideal candidate...
...residency stipend, and educational loan incentive. Excellent employer with competitive base salary, PTO, CME days and stipend, Occurrence-based malpractice insurance, pension plan, relocation and much more. First and Second year residents encouraged to apply. H1b available....
...resin and production supplies for production use and stages finished goods from production line to warehouse for storage and order fulfillment. Essential Duties and Responsibilities Receive materials from outside vendors and other site locations. Unloads...
Training Specialist 8/7/25 Beaverton, Oregon, USA, 97006 33768 Onsite Position Join Komatsu and Be Part of Something Big! Job Overview Gigaphoton USA, a subsidiary of Komatsu, is looking for a LASER Systems Training Specialist. The LASER Systems Training Specialist...
...Lecturer, Alvarez College of Business, Economics Location: San Antonio, TX Regular/Temporary: Regular Job ID: 14096 Full/Part Time: Part Time Org Marketing Statement The University of Texas at San Antonio is a Tier One research university and a Hispanic...