Customer Success Manager Job at Virco Talent, San Francisco, CA

Nk14ZEF3Q20yd1lnYkRsc3B1TnNzWmRqUHc9PQ==
  • Virco Talent
  • San Francisco, CA

Job Description

Location: Remote (U.S. Only)

Salary: $95K

Equity: Competitive

Visa Sponsorship: Not available

Position Type: Full-time

About the Role:

Were looking for a Customer Success Manager who goes beyond the basics someone with a proven track record of excellence in fast-paced, high-growth B2B SaaS environments. If you thrive in ambiguity, move fast, and love building from the ground up, this role is for you.

Youll manage a book of enterprise and mid-market customers, ensuring they succeed with our product while helping us drive retention, expansion, and scalable success processes. This isnt a reactive support role we want someone strategic, curious, and execution-focused whos excited to help shape what world-class customer success looks like.

What Youll Do:

  • Own a Portfolio: Manage 50+ enterprise and mid-market accounts, building strong relationships and understanding your customers business goals and challenges.

  • Drive Outcomes: Be accountable for key KPIs like gross and net dollar retention, expansion, and customer health.

  • Lead Strategic Conversations: Build trust with senior leaders, positioning yourself as a strategic partner and advisor.

  • Build for Scale: Design and implement scalable playbooks, systems, and success motions using automation and AI tools.

  • Unlock Growth: Identify opportunities for upsells, cross-sells, and expansion based on customer goals and usage.

  • Collaborate Cross-Functionally: Partner with Product, Sales, and Marketing to close the loop on customer feedback and influence the roadmap.

What Were Looking For:

  • Experience: 4 to 10 years in a CSM or customer-facing role at a reputable, high-growth B2B SaaS startup.

  • Customer Management: Experience managing a high volume of accounts (50+), including enterprise-level customers.

  • Proven Success: A strong track record of driving retention and customer expansion in a startup environment.

  • Educational Background: Degree from a top-tier school is a plus.

  • Technical Fluency: A technical background or familiarity with SaaS platforms, APIs, and CRM tools is a major plus.

  • Mindset:

    • Inquisitive and curious always asking "why" and eager to learn.

    • Proactive and self-starting you see what needs to be done and just do it.

    • Organized and clear-headed able to prioritize across a large and dynamic book of business.

    • Not afraid to build whether its a process, a dashboard, or a workaround.

Job Tags

Full time,

Similar Jobs

The Boeing Company

Senior Manager - Executive Coaching and Organizational Development Job at The Boeing Company

 ...your future with us.The Boeing Company's Learning and Development organization is currently seeking a **Senior Manager** of **Executive Coaching & Organizational Development.** This role is designed for an experienced practitioner who thrives at the intersection of... 

Kaleidoscope Education Solutions

Math Teacher Job at Kaleidoscope Education Solutions

 ...Our school client is looking for a Certified Math Teacher in the Chicago Metro Area, IL. Kaleidoscope Education Solutions is the leading provider of in-person and online related services for K-12 education recruiting. We will act on your behalf as your own personal... 

Lionbridge

Game Tester (Localization QA) Job at Lionbridge

Location: Onsite in Beijing or Jinan office of Lionbridge Duration: From 22/9Type: Full-time, ContractWhat You'll DoExploreThoroughly: Execute test cases efficiently and explore all in-game content.Verify Language: Ensure Vietnamese translations are natural, accurate...

Dallas Healthcare Consultants

Hybrid Board Certified Behavior Analysts (BCBAs) Job at Dallas Healthcare Consultants

 ...area that are looking for Board Certified Behavior Analysts (BCBAs) who want the flexibility of hybrid work, a mix of in-clinic, and remote responsibilities. If youre passionate about delivering high-quality behavioral services while maintaining work-life balance,... 

Emerson

Shipping Clerk Job at Emerson

 ...To maintain superior customer focus, we are seeking a Shipping Clerk to join our team. This position will be responsible for the shipping of our GO Switch and Switchbox products as specified to meet order requirements and on-time delivery of those products. For the right...