Job Description

Position Overview

We’re looking for Enterprise Account Managers - working with Fortune 500 organizations globally, to accelerate their own digital transformation. You will serve as the primary owner of a set book of existing customers, working closely with them to ensure they achieve their goals, build relationships with executives, and drive customer retention and expansion from implementation through renewal.

This high-impact role combines equal parts sales, relationship management and customer satisfaction. The ideal candidate has a proven record managing relationships at scale while driving renewals and expansions in a SaaS technology company.

• Effectively renew, upsell and cross-sell an assigned book of business of existing customers
• Learn your book of business inside and out to effectively position Firstup’s value proposition, always linking it back to key business outcomes for the customer
• Develop and cultivate deep relationships with senior executives at the Director, SVP, and VP levels at our partners
• Develop new and creative ways to engage senior executives throughout the customer lifecycle and demonstrate Firstup’s value
• Partner closely with our Customer Experience Team to ensure customers adopt and are successful with the Firstup platform
• Lead and present value-driven Executive Business Reviews
• Enlist and inspire customers to participate in Firstup events and ultimately be an advocate for Firstup
• Becoming a Firstup expert, learning the ins and outs the Digital Employee Experience

• 5+ years of experience in Enterprise SaaS sales and Account Management
• Experience preparing renewal proposals, forecasting, and account planning
• A strong history of quota attainment and excellent performance on a high-performing team
• Experience with an evangelical sale, selling software to executives at Fortune 500 companies
• Experience managing customer relationships alongside a Customer Success team
• Experience using usage, data and results to demonstrate value and justify expansion
• An impeccable communicator with polished and professional sales presentation skills
• Experience operating in a high-growth business environment like Firstup

• We offer Firstup team members a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend to build your skills for the future of work.
• Unlimited PTO to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Work from home stipend to help you succeed in a remote environment.
• Stock options support the core value that every employee is an owner.
• Excellent opportunity for career advancement in a fast-paced environment.
• Working with fun, hardworking, inspiring people who are committed to making a difference and much more!

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