Job Title Fraud Analyst
Location Draper, Utah (Onsite)
Duration 12 Month Contract
US Citizen
Job Description:-
As a dispute agent, you will tackle a variety of customer scenarios and take action to resolve issues and inquiries following Mastercard rules and guidelines and Regulation Z compliance. Dispute scenarios will be fraud and non-fraud related.
Responsibilities
Investigate and resolve customer card transaction disputes received through phone, chat and automated intake channels
Communicate accurate resolution to customers
Apply a working knowledge of regulatory requirements and industry recovery knowledge to all cases and ensure adherence in aspects of research and resolutions responsibilities
Act as a SME on process and procedure while recommending appropriate enhancements
6+ months of experience investigating and resolving credit card disputes and chargebacks, following chargeback network regulation guidelines and Regulation Z compliance
Requirements added by the job poster
1+ years of work experience with Credit Cards
1+ years of work experience with Dispute Resolution
Featured benefits
Medical insurance, Vision insurance, Dental insurance, 401(k)
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