Job Description

Role Name: French Translation Support

Location: Toronto, ON (onsite)

Job Type: Contract

Responsibilities

• Refer Conversation Scripts Bot Responses and user journeys created in English for Chatbots and translate them into Canadian French language
• Translation should factor in user personality character tone meaning not literal translation and human user interactions
• Responsible for Designing and testing of chat conversations flows and user journeys based on different bot personas
• Thinking of different ways in which a user can speak with a Human or Bot agent
• Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding
• Develops mockups flows redlining and other creative prototyping related items
• Unit test flows report observations and log defects in English
• Sign off testing after defects are resolved

Experience Required

• Excellent communication and writing skills in English and Canadian French
• Exceptional creative thinking writing and persona building skills
• 2 years experience in linguistic analysis Conversation design copy editing or similar role preferred in Content development roles
• Innovative thinker with the ability to come up with creative solutions
• Team player with excellent interpersonal skills and ability to influence collaborate and communicate to internal resources and external vendors

Nice to have skills

• Knowledge of insurance domain industry
• Familiarity with chatbots voice enabled devices or other conversational channels
• Familiarity with social channels like Slack FB Twitter Skype MS Teams etc
• Storyteller and editorial mindset with an ability to predict audience preferences

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