GM Service Advisor Job at D'Addario Auto Group, Shelton, CT

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  • D'Addario Auto Group
  • Shelton, CT

Job Description

D'Addario Auto Group is a Family-Owned Company since 1968, located at 329 Bridgeport Avenue in Shelton, CT D’Addario Automotive Group has an opening for a Full-Time Experienced Service Advisor/Writer to help support our GM team and grow our Service Department. We have a great work environment, great people, and great benefits. The ideal candidate will flourish in a fast-paced and professional workplace. If you are looking for a challenging yet rewarding position with a growing family owned company that cares about their customers and their employees, then it’s time to get to know D’Addario’s. Pay Scale: $65,000 - $100,000 (Depending on Experience) Job Description: As a Service Advisor, you will be the liaison between our customers and our skilled technicians, ensuring a smooth and positive service experience. We are looking for candidates with previous Dealership Experience. Key Responsibilities:

  • Provide friendly and professional customer service in person and over the phone to customers
  • Coordinate service appointments and answer incoming phone calls
  • Listen to customer concerns and accurately document what the customer is saying the vehicle issues are
  • Writes up repair orders by describing symptoms, problems, and causes discovered by Technician, as well as repairs and services required - obtain authorization from customer and signatures where required
  • Verifies warranty and service contract coverage
  • Review Vehicle Inspections provided by Technicians
  • Create detailed estimates and explain the scope of work to customers
  • Recommend and sell additional services for our valued customers’ vehicles for optimal performance
  • Closing repair orders and ensuring accurate billing
  • Keep customers informed of repairs and status of vehicle
  • Maintain high customer satisfaction scores (monthly bonus if goal is achieved)
Benefits You Would Receive
  • Very competitive salary (hourly wage plus commission)
  • Medical Plan (health, dental, vision)
  • 401k Savings Plan with employer contribution
  • Basic Life Insurance
  • Opportunities for Advancement
  • You would work in a clean State-of-the-art service center with the most modern equipment
  • You’d be in a family-owned dealership where your good work is recognized and valued
  • You’d receive training and coaching support for your continuous improvement
Basic Job Requirements
  • Prior Reynolds and Reynolds experience a plus!
  • Strong communication and interpersonal skills
  • Computer proficiency and ability to learn new software
  • High School Diploma or equivalent
  • Valid Connecticut driver’s license with a clean record
  • Satisfactory Background check and drug screen required prior to hire
  • 1-2 years’ experience in a customer service orientated environment required.
If you feel you would be a good fit for D'Addario Auto Group, please apply! Feel free to reach out to Robin at rconnery@mariodaddario.com or by phone at (203)929-5391ext. 300 I look forward to hearing from you!

Job Tags

Hourly pay, Full time, Contract work,

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