Requisition No: 863925
Agency: Department of Health
Working Title: HEALTH SUPPORT SPECIALIST - 64004286
Pay Plan: Career Service
Position Number: 64004286
Salary: $34,760 to $35,000
Posting Closing Date: 11/04/2025
Total Compensation Estimator
Job posting category (Open Competitive)
Your Specific Responsibilities:
This position is a Health Support Specialist that works in the WIC department, under the direct supervision of the Public Health Services Manager. Provides excellent customer service. Promptly answers the telephone, schedules client appointments, re-schedules and/or follows up missed appointments by telephone or mail. Makes reminder telephone calls to clients for appointments. Maintains food instruments, VOC/ID cards and inventory records separately and securely.
Employee may be required to travel to another Volusia WIC site to provide client services. Duties and responsibilities include but are not limited to: Determines income eligibility of current and potential WIC program participants based on the federal income guidelines and procedures for determination of income documentation. Inputs income data accurately and completely into the income screen of the WIC Data System. Instructs WIC participants, in the procedures, appointments scheduling and certification period(s). Completes and/or updates WIC program verification of certification/identification (VOC/ID) cards.
Instructs participants Evaluates program eligibility status of each WIC participant to ensure a valid EBT issuance and/or formula issuance can be performed. Issues WIC program EBT issuance and/or formula in accordance with procedures outlined in DHM 150-24 and the WIC System Guide.
Performs the measurement of height and weight for clients according to guidelines approved by the Center for Disease Control (CDC). Completes the hemoglobin screening test utilizing universal precautions and following the OSHA guidelines. Charts the lab data results in the WIC administrative record.
Obtains demographic data through telephone and face-to-face interviews with current and potential WIC program participants. Reviews immunization records verify immunizations and provides VCHD Immunization Department with copies of out-of-state WIC client transfer immunization records for input in Florida SHOTS. Inputs client information accurately and completely into the FLWiSE System. Refers WIC participants for appropriate health department services, other state programs and to other applicable community agencies and organizations. Performs follow up activities regarding missed WIC certification or issuance appointments.
Health Support Specialists may be required to rotate between lab, receptionist areas and issuance/client processing areas according to staffing needs. Attends and participates in staff development, training, in-services and regularly scheduled department staff meetings.
Required Knowledge, Skills, and Abilities:
Knowledge of basic medical terminology
Knowledge of health support services,
Knowledge of human anatomy and physiology
Ability to communicate effectively
Qualifications:
Minimum -
Must have at least 2 years of customer service experience
Preferred -
Bilingual in Spanish and English preferred
Ability to establish and maintain effective working relationships with others
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
421 S Keech St. Daytona Beach, FL 32114
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
(For more information, please click );
For a more complete list of benefits, including monthly costs, visit .
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.
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