Help Desk Support Tier II Job at Lucayan Technology Solutions LLC, Tampa, FL

Nk1GVkFnQ28zQUFrWlRScm8rdHNzSkpyT0E9PQ==
  • Lucayan Technology Solutions LLC
  • Tampa, FL

Job Description

Location: MacDill Air Force Base, Tampa, FL

Employment Type: Full-Time, On-Site

Clearance Requirement: Active DoD Secret Clearance

Job Summary

Lucayan Technology Solutions is seeking an IT Help Desk II Technician to provide Tier 2 support for the 6th Medical Group (6 MDG) at MacDill AFB. This role serves as an escalation point for complex issues, supporting system integrity, compliance, and advanced troubleshooting to ensure the availability of mission-critical medical IT systems.

Key Responsibilities

  • Respond to and resolve escalated technical issues involving hardware, software, and networks.
  • Provide Tier 2 support for desktops, servers, and enterprise applications.
  • Manage and troubleshoot user accounts, Active Directory, and group policies.
  • Support patch management, updates, and system security configurations.
  • Track and resolve incidents using ServiceNow and AFNET Remedy ticketing systems.
  • Assist with configuration and troubleshooting of networking equipment in coordination with admins.
  • Perform system monitoring, diagnostics, and root cause analysis for recurring issues.
  • Mentor and support Help Desk I staff by providing technical guidance.
  • Ensure compliance with DoD cybersecurity directives and reporting requirements.

Required Qualifications

  • Associate’s degree in IT, Computer Science, or related field (or equivalent experience).
  • 2+ years of experience in IT support , including Tier 2 troubleshooting.
  • Strong knowledge of Windows operating systems, Active Directory, and enterprise applications.
  • Familiarity with networking fundamentals, patch management, and security tools.
  • U.S. Citizenship required.

Required Security Clearances & Training

  • Active DoD Secret Clearance.
  • DoD 8570 IAT Level II Certification (CompTIA Security+ CE, CCNA Security, or equivalent).
  • Must complete DoD IA/Cyber Awareness, AT Level I, and ITIL-based training per PWS requirements.

Preferred Qualifications

  • CompTIA Network+ or higher networking certification.
  • Microsoft MCSA/MCSE certification.
  • Experience supporting IT in a DoD healthcare environment.

Work Environment

  • On-site daily at MacDill AFB, Tampa, FL.
  • Standard schedule: Monday–Friday, 7:30 AM–4:30 PM (with 1-hour lunch).
  • Must comply with AFOSH safety and Air Force installation access requirements.

Why Lucayan?

At Lucayan Technology Solutions, you’ll join a mission-driven team supporting U.S. defense operations. We value our people as our greatest asset and offer opportunities to grow your career while making a direct impact on national security.

 

Apply Now to advance your IT career and deliver mission-critical support at MacDill AFB.

Job Tags

Full time, Monday to Friday,

Similar Jobs

APTIM

Remote Solid Waste Solutions Sales Director Job at APTIM

 ...Job Overview: APTIM seeks a highly motivated Solid Waste Emissions Solutions Sales Director , with solid consulting sales experience...  ...& permitting, fugitive emissions reduction, leachate management & treatment, PFAS, renewable natural gas, and wastewater. APTIM... 

Metro Stars Gymnastics

Party and Event Staff Job at Metro Stars Gymnastics

 ...Join the fun at Metro Stars Gymnastics as a valued member of our Party Staff! If you love working with children and enjoy creating memorable experiences, this is the perfect role for you. As part of our party team, you will help organize and facilitate unforgettable birthday... 

Personal Growth Associates

Psychologist - Postdoctoral Position Job at Personal Growth Associates

 ...trained several post-docs over the years and have offered them full-time positions once their training year was over. This is a hybrid teletherapy/in-person position. Psychological testing opportunities are available. Health insurance and retirement plan benefits are... 

Insight Global

Test Engineer Job at Insight Global

 ...new products for the medical, dental, and animal health markets. They design, document, and execute verification electromechanical tests for medical devices, systems, and components using various tools and methods. They use various test methodologies for manual and automated... 

Stand-By Personnel

Welders Job at Stand-By Personnel

 ...Welders Pay: $24.00$27.00/hr Location: Catoosa, OK Shift: 2nd Shift Available Job Type: Welding | Direct Hire Opportunity...  ...welding gun along weld line, maintaining proper arc length and travel speed Weld in flat, horizontal, vertical, and overhead...