Job Description
Responsibilities for this Position
Location: USA AL Huntsville
Full Part/Time: Part time
Job Req: RQ204370
Type of Requisition: Regular
Clearance Level Must Currently Possess: None
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: None
Job Family: Help Desk
Job Qualifications: Skills: Customer Service, Microsoft Office, Technical Support
Certifications: None
Experience: 0 + years of related experience
US Citizenship Required: No
Job Description: Help Desk Technician (Part-Time Weekend)
Provides monitoring, technical support, and troubleshooting for statewide education network, Linux and Windows systems, HPC systems, and web applications.
Job Description: GDIT is looking for a part-time weekend position (16 hours per week) IT Help Desk team member to provide technical support for clients. The candidate should have a mix of entry-level technical and customer service skills.
The position is for Saturdays and Sundays midnight to 8am. Responsibilities: Monitor and troubleshoot issues with a statewide wide area network. Enter and manage trouble tickets with full documentation that enables other team members to work the incident. Work with external telecommunications and Internet vendors to get outages resolved within target time periods. Follow standard operating procedures including escalation to level two and level three support as required. Serve as liaison between the program and client points of contact. Capture and document customer feedback. Maintain accountability of incidents and problems throughout the lifecycle.
Successful candidate shall be a highly motivated self-starter who is able to communicate effectively, work independently, and have good judgment on when to escalate issues to the supervisor and other team members. The applicant must demonstrate that they have excellent telephone and writing skills.
Education and Experience: HS/GED, 0+ years experience
Microsoft Office: 1-3 years
Preferred knowledge of ServiceNow
Help Desk / Call Center / Technician Support: 1-3 years
Ability to communicate technical information, both verbal and written, to a wide range of end-users
The likely hourly rate for this position is between $17.22 - $19.84. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 16
Travel Required: None
Telecommuting Options: Onsite
Work Location: USA AL Huntsville
Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc .
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
PI276488214
Help Desk Technician (Part-Time Weekend)
Provides monitoring, technical support, and troubleshooting for statewide education network, Linux and Windows systems, HPC systems, and web applications.
Job Description: GDIT is looking for a part-time weekend position (16 hours per week) IT Help Desk team member to provide technical support for clients. The candidate should have a mix of entry-level technical and customer service skills.
The position is for Saturdays and Sundays midnight to 8am. Responsibilities: Monitor and troubleshoot issues with a statewide wide area network. Enter and manage trouble tickets with full documentation that enables other team members to work the incident. Work with external telecommunications and Internet vendors to get outages resolved within target time periods. Follow standard operating procedures including escalation to level two and level three support as required. Serve as liaison between the program and client points of contact. Capture and document customer feedback. Maintain accountability of incidents and problems throughout the lifecycle.
Successful candidate shall be a highly motivated self-starter who is able to communicate effectively, work independently, and have good judgment on when to escalate issues to the supervisor and other team members. The applicant must demonstrate that they have excellent telephone and writing skills.
Education and Experience: HS/GED, 0+ years experience
Microsoft Office: 1-3 years
Preferred knowledge of ServiceNow
Help Desk / Call Center / Technician Support: 1-3 years
Ability to communicate technical information, both verbal and written, to a wide range of end-users
The likely hourly rate for this position is between $17.22 - $19.84. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 16
Travel Required: None
Telecommuting Options: Onsite
Work Location: USA AL Huntsville
Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc .
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
PI276488214
Job Tags
Hourly pay, Full time, Temporary work, Part time, 16 hours, Work at office, Immediate start, Remote work, Worldwide, Flexible hours, Night shift, Weekend work, Sunday, Saturday,