Helpdesk Level 2 support | Fulltime Job at Two95 International Inc., Cherry Hill, NJ

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  • Two95 International Inc.
  • Cherry Hill, NJ

Job Description

Title: Helpdesk Level 2 support

Work Location : Cherry Hill, NJ

Type : Full Time with our client

Salary: Market + Benefits

Requirements

Job Responsibilities:

  1. Respond to incoming support requests in a timely and courteous manner.
  2. Identify, diagnose, and troubleshoot technical issues with hardware, software, and network systems.
  3. Document and track all support requests in a helpdesk ticketing system.
  4. Escalate complex issues to higher-level support staff as needed.
  5. Install, configure, and maintain software applications and operating systems.
  6. Perform regular maintenance tasks on hardware and software systems.
  7. Provide end-user training on software applications and systems.
  8. Communicate technical information to non-technical users in a clear and concise manner.
  9. Ensure that all equipment and software licenses are up-to-date and compliant with organizational policies. Provide Tier II technical support to end-users, troubleshooting hardware and software issues.
  10. Other duties as assigned.

Education, Licensure & Certifications:

  1. Bachelor's degree in computer science or related field preferred.
  2. CompTIA A+ certification or equivalent experience required.

Experience:

  1. 2+ years experience working in a helpdesk or technical support role.
  2. Tier 2 experience preferred.

Benefits

If Interested please send your updated resume to : rehana.j@two95intl.com and include your rate/Salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

We look forward to hearing from you at the earliest.

Job Tags

Full time,

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