Job Description

With the beliefthat they were there when we needed them, so we must be there now that they need us.Veterans Inc. is the largest provider of supportive services to Veterans and their families in New England. We are seeking to fill the HOME-ARP Case Manager position and add valuable members to our team to accomplish our mission!

Veterans Inc. is seeking a HOME-ARP Case Manager to join the Veterans Inc. Outreach Team. This position plays a key role in engaging individuals and families experiencing or at risk of homelessness, including veterans and non-veterans, by delivering field-based case management services via the Mobile Outreach Center.

WHAT YOU'LL BE RESPONSIBLE FOR DAY TO DAY:

• Mobile OutreachEngagement: Operate and maintain the Mobile Outreach Center (RV), including driving to scheduled service locations across Worcester. Engage directly with clients in the field, providing essential needs items (e.g., food, clothing, hygiene kits) and information about services.
• Case Management Support: Assist individuals with completing intakes, eligibility screenings, and assessments. Develop Individual Service Plans (ISP) that reflect client goals, including housing, health, recovery, and self-sufficiency. Provide ongoing monitoring and follow-up.
• Support to Recovery CoachOutreach Team: Act as an assistant to the Certified Recovery Coach and EOVS-Outreach Specialist by supporting outreach logistics, follow-ups, and client navigation. Participate in recovery and re-entry plans for individuals in treatment or post-treatment.
• Resource Coordination: Facilitate internal and external referrals to housing, medical, psychiatric, employment, legal, and financial resources. Leverage Veterans Inc.'s partnerships with community providers to connect clients to needed services.
• DocumentationCompliance: Maintain timely, accurate, and audit-ready documentation in HMIS and organizational systems. Ensure proper intake forms, service notes, and client records are up to date.
• Client Advocacy: Provide culturally competent, trauma-informed support while maintaining professional boundaries. Advocate for client access to care and services, especially for hard-to-reach or high-barrier populations.
• Vehicle CareSafety: Ensure the Mobile Outreach Center Unit is maintained, fueled, and road-ready at all times. Perform basic cleaning, inventory checks, and report any maintenance requirements (regular or emergent).

WHAT YOU MUST HAVE:

• Bachelor's degree in Human Services, Social Work or other related field required. An Associate's degree or military service with significant field experience will be considered.
• Minimum of 2 years' experience in outreach, case management, recovery support, or homeless services.
• Demonstrated ability to work independently in a mobile or community-based setting.
• Experience working with vulnerable populations, including individuals with substance use and behavioral health disorders.
• Frequent travel is required. Must have a valid driver's license and own personal, reliable transportation.
• Must be able to successfully pass a CORI/Background records check.
• Compliance with Veterans Inc. COVID-19 Vaccination Policy. Religious and Medical Exemptions are considered.

WHAT WE CAN OFFER YOU:

Comprehensive Benefits Package for Full Time employees includes:

• BCBS Medical, Dental, and Vision Insurance
• Employer Paid Short and Long-Term Disability and Life Insurance.
• $2500 Medical Opt-Out program if you have medical coverage through another source.
• Retirement Plan (403B) with a $2000 Match
• Flexible Spending Accounts
• Tuition Reimbursement Program
• Paid Parental Leave

For more information, or to apply now; visit our website. Please do not mail, email, or fax your cover letter/resume as we are limited to only accepting completed applications through our career page. Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed.

Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. If you need assistance completing an application please contact careers1@veteransinc.org.

We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.

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