Job Description

FreshEdge is built on a united infrastructure of fresh food distributors collectively working to provide an unmatched assortment and service level across contiguous geographies via multiple locations and refrigerated facilities. We look forward to adding to our team and continuing our growth.

Essential Functions:

• Manage a team of IT Support Analysts to ensure seamless IT operations. This includes handling end-user support through ticketing systems, maintaining physical/virtual servers, managing LAN/WAN infrastructure, and other specialized technologies
• Provide expert technical support for computer systems, software, and hardware issues escalated by Tier 1/Engineering team members
• Develop and conduct workshops and training programs for staff to enhance their IT skills and knowledge
• Communicate effectively and professionally through various channels including in-person conversation, etc.
• Utilize strong management skills, including organization, planning, time management, and prioritization
• Facilitate communication between OpCo leaders and IT, ensuring timely updates and serving as a bridge between technical teams and end-users
• Advanced knowledge of Microsoft applications such as Intune, Microsoft Suite (Word, Excel, PowerPoint, Visio, and Teams)
• Travel between company sites to support end-users and implement IT initiatives
• Provide support to users both on-site and via remote connections
• Order and maintain necessary supplies for production

Competencies, Education, and Skills:

• An associate or bachelor’s degree in a related field is preferred
• 3+ years of experience managing an IT team
• Relevant certifications (CompTIA, Microsoft) preferred
• At least three years of experience with Windows Desktop/Server Operating Systems
• At least three years of experience with Azure
• Experience managing ticketing systems
• Experience managing Enterprise resource planning (ERP) systems
• Strong organizational skills to manage multiple tasks and projects efficiently
• Commitment to continuous improvement and skill development
• Strong interpersonal skills to effectively communicate and collaborate with team members and other stakeholders

Compensation:

• $75,000 – $90,000/Year + up to 10% Discretionary Bonus

Physical Demands:

• Bending and lifting up to 40 pounds
• The ability to repetitively move on and off equipment
• Work in cold and wet cooler conditions for extended periods of time
• Stand or sit for long periods of time
• Travel as needed between FreshEdge companies

Benefits:

• Health & Welfare Benefits (medical, dental, vision, life and disability coverages)
• Paid Time Off
• Holidays
• 401(k) with Company Match
• Weekly Pay
• Career Advancement

All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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