Job Description
IT Support Specialist
Security Clearance: Secret ( IT-II or have a current National Agency Check with Local Agency Check and Credit Check NACLC).
Location: Contractor’s Place of Performance and/or Off-Site (Local to Philadelphia)
Overview: Nationwide IT Services, NIS, is seeking an IT Specialist for a potential opportunity. This position covers planning and delivery of customer support services, including installation, troubleshooting, user assistance, and training .
Key Responsibilities: - Provides application and network monitoring and escalation, coordinates between Tier 1, 2, 3 support groups, customer support to J6 Subject Matter Experts, and end-users, responsible for Enterprise Situational Awareness, and aggregates ad-hoc metrics as requested.
- Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions, developing and maintaining problem tracking databases, installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies and trade-off analyses, preparing business cases, and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices.
- May be required to support the eProcurement system(s).
Required Qualifications (Must-Haves): - Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardware
- Must possess IT-II security clearance or have a current National Agency Check with Local Agency Credit Check (NACLC) at the time of proposal submission.
Required Experience: Performing the following tasks/responsibilities: Communicate, draft, and disseminate the customer impact of system outages and issues.
About Nationwide IT Services: NIS is an IT and Management consulting company and is a CVE-verified Service-Disabled Veteran-Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.
Our benefits package includes medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, an employee assistance program (EAP), and educational reimbursement, as well as pet insurance.
Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status.
Job Tags
Full time, For contractors, Local area,