Job Description

JOB SUMMARY:

Under the supervision of the Practice Manager, the Medical Assistant/ Patient Service Specialist will function as a member of the clinical and administrative team and complete assigned daily clinical and administrative operations to ensure smooth day-to-day operations in the physician practice. This includes medical/nursing support to provider staff in the ambulatory setting, prepping the patient and seeing them through the entirety of their visit; as well as some responsibilities of the Patient Service Specialist role.

ESSENTIAL RESPONSIBILITIES / DUTIES:

JOB TITLE: BMCAP - Medical Assistant/Patient Service Specialist

DEPARTMENT: Outpatient Practices

REPORTS TO: Practice Manager

• Rooms patients and prepares the patient for the provider visit.

• Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.

• Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.

• Obtains required consents, completes required forms as needed for specific visit types.

• Performs office testing as needed. Required to perform controls on certain in-office tests.

• Performs EKGs as ordered.

• Chaperones Providers as required.

• Administers vaccines and medications as ordered by provider following BMC policies.

• Stocks rooms and monitors expiration of supplies in exam rooms.

• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.

• Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.

• Schedules patients' appointments and appropriate testing for patients as directed.

• Follows scheduling rules and direct schedules patient visits in other practices.

• Performs pre-visit planning daily for all upcoming scheduled appointments.

• Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.

• Responsible for informing manager of all clinical or administrative supply needs or assisting with ordering.

• Responsible for obtaining prior authorizations and/or insurance referrals as per practice need.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

Job Requirements

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent. No prior experience required

PREFERRED EDUCATION AND EXPERIENCE:

· Education from approved medical assistant program.

· One to three years of medical assistant experience

CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED:

Certified Medical Assistant Certification.

KNOWLEDGE, SKILLS & ABILITIES (KSAs):

· Strong customer service skills.

· Excellent communication and interpersonal skills required.

· Must be able to work independently with little supervision.

Equal Opportunity Employer/Disabled/Veterans

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