Job Description

Position Description :

• This is a customer service position that requires candidates to be available to work from the office and work from home.
• Responsible for face to face contact with customers.
• Performs customer service activities by providing assistance, guidance, and instruction for forms.
• Assist with managing a team inbox that receives inquiries from internal and external customers within the department.
• Exercises discretion to interpret and apply customer service operations.
• Take in person and virtual appointments through a team shared inbox and assist managing a shared calendar.

Required Skills : customer service, tax law related knowledge

Preferred Skills: bilingual , adaptable to business software, experience in Google Suite/Microsoft office

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