Job Description

Control Risks' Embedded Consulting Services practice in searching for an embedded Physical Security Project Manager to support a large tech client's Physical Security Systems & Technology Team.

Responsibilities include, but are not limited to:

• Coordinate and facilitate physical security systems service program. Including: routine service, preventive & reactive maintenance, and system operations.
• Serve as the main point of contact for guard teams, facilities, IT, and security system vendors.
• Organize and conduct vendor meetings to ensure that service performance aligns with the client's operational cadence, policies, and standards.
• Track & analyze service program related metrics, reports, trends, vendor performance, and provide weekly reports to leadership.
• Conduct weekly system health checks on access control and video monitoring systems.
• Coordinate & track all service calls across the Americas region.
• Operate access control systems to support security/event needs.
• Ensure all standards are followed when working with technicians to close tickets.
• Work with the security system integrator to ensure that vendors handle the issues raised by internal teams in a timely way. Record the issues and give management weekly status updates.
• Plan and mitigate risk during small projects and service calls by partnering closely with the Physical Security operations team.
• Be a great communicator who proactively keeps key stakeholders informed in the service program and during small projects.
• Experience coordinating among partner teams with different backgrounds and within a fast-paced working environment.

Requirements

Minimum Requirements:

• 3 - 5 years of experience with enterprise-level security systems (such as access control, video surveillance, intercom systems, etc.).
• Lenel OnGuard Certification (Advanced access or higher).
• Be able to travel within the region 20 - 30% of the time.
• Have a good understanding of security systems industry design and installation standards to meet the Client's requirements.
• Experience in managing service calls and providing detailed notes within a ticketing platform.

Preferred Qualifications:

• Avigilon Control Center Certification.
• Understanding of cybersecurity practices.
• Experience in managing small projects related to moving, adding, or changing security devices.

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
• We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.

The base salary range for this position in San Jose is $110,000-$120,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience.

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Control Risks participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit

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