Product Specialist Job at Hire it People, Inc, Trenton, NJ

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  • Hire it People, Inc
  • Trenton, NJ

Job Description

Job Seekers, Please send resumes to resumes@hireitpeople.com

Job Details:

  • Provide Tier 1 support for Division applications.
  • Provide first level contact for incoming service requests.
  • Review incoming service requests for knowledgebase solutions.
  • Collect information from user for service requests.
  • Track, route and redirect unresolved service requests to correct resources.
  • Escalate complex issues to Tier 2 Service Desk resources.
  • Provision application access.
  • Identify and route Data Exceptions.
  • Walk users through problem solving steps.
  • Convey resolutions of service requests to users.
  • Resolve and Close low-level service requests.
  • Perform proper recording and documentation of activities and solutions.
  • Perform periodic knowledge base review.
  • Perform user access audits.
  • Perform user acceptance testing.
  • Research changes in pharmacies, hospitals, medications, and healthcare related datasets.

Job Tags

Contract work,

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