Role: Product Support Analyst 3
Location: Austin, TX (100% Remote)
Duration: 7 months Contract with possibility to extension
Customer Support:
User Testing:
Technical Documentation:
Customer Relations:
Candidate Skills and Qualifications:
| Years | Required/Preferred | Experience |
| 8 | Required | Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections. |
| 8 | Required | Customer Service: Experience in customer service, with strong communication skills. |
| 8 | Required | Collaboration: Strong ability to work closely with cross-functional teams. |
| 8 | Required | Communication: Excellent communication skills to effectively work with cross-functional teams. |
| 8 | Required | Attention to Detail: High level of accuracy and attention to detail in all documentation tasks. |
| 8 | Required | Training and Support: Experience in training other team members. |
| 8 | Preferred | Software Documentation: Familiarity with documenting software issues, release notes, and technical guides. |
| 8 | Preferred | Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation. |
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