Job Description

**Penn State Health** **- Hershey Medical Center** **Location:** **US:PA: Harrisburg** **Work Type:** **Full Time** **FTE:** **0.90** **Shift:** **Day** **Hours:** **Varied shifts based on the needs of the clinic - Monday -Friday between 7:00a-5:00p** **Recruiter Contact:** **Lindsay E. Erdman atlerdman2@pennstatehealth.psu.edu (//lerdman2@pennstatehealth.psu.edu)** **SUMMARY OF POSITION:** **Provides high quality scheduling experience for the patients of Penn State Health. Deploys excellent customer service engagement skills by phone. Schedules accurately for all specialty area supported in Phone Access Group against scheduling guidelines.** **ESSENTIAL DUTIES** **- The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:** + **Answers inbound calls from patients and internal stakeholders, redirecting patients as needed and performing all elements of scheduling accurately and politely at point of patient contact.** + **Demonstrates sound knowledge and judgement involving appropriate clinician when presented with a clinical concern from a patient.** + **Places outbound calls to patients to support scheduling functions.** + **Provides quotes.** + **Schedules pre and post op appointments.** + **Books surgeries and takes payments.** + **Adheres to all organizational policies and procedures.** **MINIMUM QUALIFICATION(S):** + **High School Diploma or equivalent required.** **PREFERRED QUALIFICATION(S):** + **Associate's Degree in Healthcare Administration or a related field preferred.** + **Prior Call Center, Healthcare IT, or Healthcare operational experience preferred.** + **Prior Ambulatory practice site experience preferred.** + **Strong customer service background preferred.** **WHY PENN STATE HEALTH?** **Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.** **Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:** + **_Be Well_** **with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).** + **_Be Balanced_** **with Generous Paid Time Off, Personal Time, and Paid Parental Leave.** + **_Be Secured_** **with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.** + **_Be Rewarded_** **with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.** + **_Be Supported_** **by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.** **WHY PENN STATE HEALTH MILTON S. HERSHEY MEDICAL CENTER ACADEMIC PRACTICE?** **\#WeAre comprised of a team network to ensure our practice sites and our employees respond effectively to the ever-changing healthcare environment and provide the highest standard of care to our patients. The Academic Practice is the multi-specialty group practice of the Penn State Health Milton S. Hershey Medical Center. We support the educational and research mission of the Penn State College of Medicine and strive to recruit and retain the highest quality physicians and staff.** **YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.** **_This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract._** **_All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._** **_Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination._** **Union:** **Non Bargained** **Work Type:** **Full Time** **FTE:** **0.90** **Shift:** **Day** **Hours:** **Varied shifts based on the needs of the clinic - Monday -Friday between 7:00a-5:00p** **Minimum Hourly Rate:** **$ 17.00** **Recruiter Contact:** **Lindsay E. Erdman atlerdman2@pennstatehealth.psu.edu (//lerdman2@pennstatehealth.psu.edu)** **SUMMARY OF POSITION:** **Provides high quality scheduling experience for the patients of Penn State Health. Deploys excellent customer service engagement skills by phone. Schedules accurately for all specialty area supported in Phone Access Group against scheduling guidelines.** **ESSENTIAL DUTIES** **- The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:** + **Answers inbound calls from patients and internal stakeholders, redirecting patients as needed and performing all elements of scheduling accurately and politely at point of patient contact.** + **Demonstrates sound knowledge and judgement involving appropriate clinician when presented with a clinical concern from a patient.** + **Places outbound calls to patients to support scheduling functions.** + **Provides quotes.** + **Schedules pre and post op appointments.** + **Books surgeries and takes payments.** + **Adheres to all organizational policies and procedures.** **MINIMUM QUALIFICATION(S):** + **High School Diploma or equivalent required.** **PREFERRED QUALIFICATION(S):** + **Associate's Degree in Healthcare Administration or a related field preferred.** + **Prior Call Center, Healthcare IT, or Healthcare operational experience preferred.** + **Prior Ambulatory practice site experience preferred.** + **Strong customer service background preferred.** **WHY PENN STATE HEALTH?** **Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.** **Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:** + **_Be Well_** **with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).** + **_Be Balanced_** **with Generous Paid Time Off, Personal Time, and Paid Parental Leave.** + **_Be Secured_** **with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.** + **_Be Rewarded_** **with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.** + **_Be Supported_** **by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.** **WHY PENN STATE HEALTH MILTON S. HERSHEY MEDICAL CENTER ACADEMIC PRACTICE?** **\#WeAre comprised of a team network to ensure our practice sites and our employees respond effectively to the ever-changing healthcare environment and provide the highest standard of care to our patients. The Academic Practice is the multi-specialty group practice of the Penn State Health Milton S. Hershey Medical Center. We support the educational and research mission of the Penn State College of Medicine and strive to recruit and retain the highest quality physicians and staff.** **YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you.** **_This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract._** **_All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._** **_Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination._** **Union:** **Non Bargained** **Work Type:** **Full Time** **FTE:** **0.90** **Shift:** **Day** **Hours:** **Varied shifts based on the needs of the clinic - Monday -Friday between 7:00a-5:00p** **Minimum Hourly Rate:** **$ 17.00** **Recruiter Contact:** Lindsay E. Erdman atlerdman2@pennstatehealth.psu.edu (//lerdman2@pennstatehealth.psu.edu) SUMMARY OF POSITION: Provides high quality scheduling experience for the patients of Penn State Health. Deploys excellent customer service engagement skills by phone. Schedules accurately for all specialty area supported in Phone Access Group against scheduling guidelines. ESSENTIAL DUTIES- The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: + Answers inbound calls from patients and internal stakeholders, redirecting patients as needed and performing all elements of scheduling accurately and politely at point of patient contact. + Demonstrates sound knowledge and judgement involving appropriate clinician when presented with a clinical concern from a patient. + Places outbound calls to patients to support scheduling functions. + Provides quotes. + Schedules pre and post op appointments. + Books surgeries and takes payments. + Adheres to all organizational policies and procedures. MINIMUM QUALIFICATION(S): + High School Diploma or equivalent required. PREFERRED QUALIFICATION(S): + Associate's Degree in Healthcare Administration or a related field preferred. + Prior Call Center, Healthcare IT, or Healthcare operational experience preferred. + Prior Ambulatory practice site experience preferred. + Strong customer service background preferred. WHY PENN STATE HEALTH? Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community. Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below: + _Be Well_ with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). + _Be Balanced_ with Generous Paid Time Off, Personal Time, and Paid Parental Leave. + _Be Secured_ with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection. + _Be Rewarded_ with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program. + _Be Supported_ by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling. WHY PENN STATE HEALTH MILTON S. HERSHEY MEDICAL CENTER ACADEMIC PRACTICE? \#WeAre comprised of a team network to ensure our practice sites and our employees respond effectively to the ever-changing healthcare environment and provide the highest standard of care to our patients. The Academic Practice is the multi-specialty group practice of the Penn State Health Milton S. Hershey Medical Center. We support the educational and research mission of the Penn State College of Medicine and strive to recruit and retain the highest quality physicians and staff. YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you. _This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract._ _All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities._ _Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination._ **Union:** Non Bargained **Position** Scheduler - Esteem Rejuvenation Center **Location** US:PA:Harrisburg | Clerical and Administrative | Full Time **Req ID** 82910

Job Tags

Hourly pay, Full time, Contract work, Monday to Friday, Shift work,

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