Job Description

The Service & Bar Supervisor is responsible for leading the team on each shift and ensuring that the brand experience, service standards, food hygiene and safety standards are upheld.

Responsibilities:

• Provide quality control for service, including supervising opening and closing of shifts, monitoring customer service, handling customer complaints, handling transaction/payment issues.
• Execute Inventory Purchasing and Receiving Procedures.
• Respond appropriately to challenging service situations and escalating unresolved service challenges.
• Coordinate and monitor Food Safety & Hygiene practices, compliance of Workplace Safety and Health policies and procedures by Team Members.
• Interact and serve foods and beverages to customers.
• Manage service performance.
• Implement store and equipment maintenance plan.
• Conduct orientation and training.
• Supervise, motivate and empower staff.
• Any other duties that may be assigned.

Requirements:

• At least 4 years relevant working experience in the F&B industry.
• Customer service orientation.
• Have good work ethics, initiative and willingness to learn.
• Have good communication and interpersonal skills.
• Fluent in English.
• Able to multitask.
• Willing to work shifts, weekends and public holidays.
• 5 or 6 days alternating work week.
• 8 or 10 hours shift based on roster. Earliest shift starts at 7.30am and last shift finishes at 7pm.

Plain Vanilla Bakery it started out with a simple, earnest ambition to create and share some good old-fashioned cake with our local community; cake that was made with real wholesome ingredients, and was familiar and comforting. In a world of mass-produced confections, we wanted to go back to basics and bake like our mums and grandmothers used to – moist red velvet cupcakes topped with vanilla buttercream, apple pound cake drizzled with caramel, decadent chocolate brownies, warm and fudgey on the inside. The kind of scents, flavours, and textures that make us nostalgic for days gone by.

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