Job Description
Responsibilities for this Position
Location: USA VA Alexandria
Full Part/Time: Full time
Job Req: RQ205298
Type of Requisition: Pipeline
Clearance Level Must Currently Possess: Secret
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: None
Job Family: Systems Engineering
Job Qualifications: Skills: Information Technology Operations, Network Operations, Service Operations, Services Management, SLA Compliance
Certifications: None
Experience: 10 + years of related experience
US Citizenship Required: Yes
Job Description: Service Management Lead
Deliver simple solutions to complex problems as a Service Management Lead at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.
At GDIT, people are our differentiator. As a Service Management Lead you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Management Lead joining our team who will be responsible for all aspects of service delivery and service improvement for a U.S. Government organization with a broad geographical footprint and complex customer support challenges for a highly mobile workforce. The successful candidate will bring significant experience implementing and managing customer-facing services, achieving all Service Level Agreement metrics, for both classified and SBU environments for DoD and other Federal Agencies.
Must be U.S. citizen and possess an active Secret clearance.
HOW A SYSTEMS ENGINEERING SERVICE MANAGEMENT LEAD WILL MAKE AN IMPACT
Serve as the GDIT primary representative responsible for all customer facing services
Oversee the 24/7/365 enterprise service desk, network operations center, incident response, and disaster recovery operations
Build and manage a cohesive team of leads; system/ network admins; service desk/ desktop technicians; analysts, and logistics specialists in multiple CONUS locations
Ensure SLA compliance across the organization
Collect, analyze, and report on key performance indicators
Oversee all IT assets and maintain an accurate and comprehensive enterprise asset inventory
Oversee access, event, problem, and incident management; change control; and request fulfillment
Ensure security compliance for all production systems through patching and configuration control
Supervise employees including hiring, training, assignments, assessments, counseling, and discipline/ termination.
Manage and integrate the services of subcontractors and vendors
Support program reviews and briefings; identify and report on issues or related problems and potential risks.
WHAT YOU'LL NEED TO SUCCEED:
10+ years' experience in enterprise IT operations
5+ years of demonstrated experience in the management and operation of large-scale, enterprise IT and telecommunication services
ITIL v3 certification
Demonstrated experience managing multiple sites and service operations comprising network operations, system/ server operations, disaster recovery, enterprise service desk, VDI, and security infrastructure
Demonstrated experience in DoD infrastructure and network operations
Working knowledge of the ITIL framework and best practices
Working knowledge of managing classified enterprise IT and telecommunication asset inventories and operations
Working knowledge of managing and maintaining the hardware and software replacement life cycle and the management of consumables and sparing inventories.
Experience in achieving SLA compliance
Strong written and verbal communication skills
Location: On Customer Site
US Citizenship Required
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely salary range for this position is $148,750 - $201,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40
Travel Required: 10-25%
Telecommuting Options: Onsite
Work Location: USA VA Alexandria
Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc .
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
PI277510001
Service Management Lead
Deliver simple solutions to complex problems as a Service Management Lead at GDIT. Here, you'll tailor cutting-edge solutions to the unique requirements of our clients. With a career in application development, you'll make the end user's experience your priority and we'll make your career growth ours.
At GDIT, people are our differentiator. As a Service Management Lead you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Management Lead joining our team who will be responsible for all aspects of service delivery and service improvement for a U.S. Government organization with a broad geographical footprint and complex customer support challenges for a highly mobile workforce. The successful candidate will bring significant experience implementing and managing customer-facing services, achieving all Service Level Agreement metrics, for both classified and SBU environments for DoD and other Federal Agencies.
Must be U.S. citizen and possess an active Secret clearance.
HOW A SYSTEMS ENGINEERING SERVICE MANAGEMENT LEAD WILL MAKE AN IMPACT
Serve as the GDIT primary representative responsible for all customer facing services
Oversee the 24/7/365 enterprise service desk, network operations center, incident response, and disaster recovery operations
Build and manage a cohesive team of leads; system/ network admins; service desk/ desktop technicians; analysts, and logistics specialists in multiple CONUS locations
Ensure SLA compliance across the organization
Collect, analyze, and report on key performance indicators
Oversee all IT assets and maintain an accurate and comprehensive enterprise asset inventory
Oversee access, event, problem, and incident management; change control; and request fulfillment
Ensure security compliance for all production systems through patching and configuration control
Supervise employees including hiring, training, assignments, assessments, counseling, and discipline/ termination.
Manage and integrate the services of subcontractors and vendors
Support program reviews and briefings; identify and report on issues or related problems and potential risks.
WHAT YOU'LL NEED TO SUCCEED:
10+ years' experience in enterprise IT operations
5+ years of demonstrated experience in the management and operation of large-scale, enterprise IT and telecommunication services
ITIL v3 certification
Demonstrated experience managing multiple sites and service operations comprising network operations, system/ server operations, disaster recovery, enterprise service desk, VDI, and security infrastructure
Demonstrated experience in DoD infrastructure and network operations
Working knowledge of the ITIL framework and best practices
Working knowledge of managing classified enterprise IT and telecommunication asset inventories and operations
Working knowledge of managing and maintaining the hardware and software replacement life cycle and the management of consumables and sparing inventories.
Experience in achieving SLA compliance
Strong written and verbal communication skills
Location: On Customer Site
US Citizenship Required
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
The likely salary range for this position is $148,750 - $201,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours: 40
Travel Required: 10-25%
Telecommuting Options: Onsite
Work Location: USA VA Alexandria
Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at
gdit.com/tc .
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
PI277510001
Job Tags
Full time, Temporary work, Part time, For subcontractor, Immediate start, Remote work, Worldwide, Flexible hours,