Role: ServiceNow Developer
Location: New York, NY (Hybrid)
Duration: Long Term Contract
Statement of Work:
ServiceNow platform development and enterprise workflow automation for JPMC. This includes building custom applications, enhancing ITSM/CMDB processes, integrating third-party systems, improving platform performance, and ensuring alignment with the client's large-scale banking technology ecosystem.
Task Description:
The ServiceNow Developer will analyze business requirements, design scalable workflows, configure modules, develop automation scripts, and implement integrations using REST/SOAP. The role supports upgrades, platform optimization, incident/problem management, and cross-team collaboration across the client's global IT operations.
Required Skills / Level of Experience:
Bachelor's degree in Computer Science, Information Systems, or related field.
5 8 years of enterprise ServiceNow development experience.
Expertise in ITSM, CMDB, Discovery, Service Catalog, Flow Designer, Client Scripts, Business Rules, UI Policies .
Strong hands-on experience with Glide Scripting , Update Sets, Scoped Apps.
Experience with REST/SOAP integrations , MID Server, and API authentication.
Working knowledge of Service Portal components and catalog UI development.
Experience with Agile methodology (Scrum).
Strong analytical, debugging, and problem-solving skills.
Excellent communication skills working with distributed teams.
Nice to Have Skills:
Experience in ITOM , Asset Management, HRSD, or IRM.
JavaScript frameworks such as AngularJS.
Knowledge of CMDB normalization, reconciliation, and mapping.
Experience in Performance Analytics dashboards.
Basic cloud (AWS/Azure) knowledge.
Certifications (any one is fine):
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD) or CIS-ITSM
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