Job Description

Position Overview

Join our dynamic team as a Technical Support Engineer, where you’ll work on-site with a leading MarTech company in Alhambra, CA. This role offers a unique opportunity to be at the forefront of technology, providing essential support for marketing platforms, analytics companies, and automation tools. You will be part of a specialized team of 3-5 engineers, working within standard business hours, and will occasionally travel to nearby major cities to expand your expertise and network.

Key Responsibilities

• Technical Support : Provide high-quality support to resolve technical issues related to marketing technologies and platforms.
• Troubleshooting : Diagnose and troubleshoot software and hardware problems effectively.
• System Monitoring : Utilize tools such as ServiceNow, Splunk, and AWS CloudWatch to monitor systems and ensure their optimal performance.
• Collaboration : Work closely with the development and product teams to ensure seamless integration and functionality.
• Customer Interaction : Engage with clients to understand their technical needs and provide timely solutions.
• Documentation : Maintain detailed records of issues, solutions, and customer interactions to improve future service delivery.

Required Qualifications

• Experience : 2-4 years in technical support or a related field.
• Certifications :
  • CompTIA A+
  • Cisco CCNA
• Technical Proficiency : Familiarity with Azure Active Directory, Terraform, VMware, and other relevant technologies.

Preferred Qualifications

• Certifications :
  • Microsoft 365 Certified
  • AWS SysOps Administrator
• Technology Stack Experience : Experience with cloud-based services and infrastructure management.
• Problem-solving Skills : Strong analytical abilities to identify and resolve complex technical issues.

Benefits & Perks

• Medical : Comprehensive health benefits to keep you at your best.
• Dental & Vision : Full coverage to support your overall well-being.
• Retirement Plan : Generous 401(k) matching to help you prepare for your future.
• Paid Time Off : Ample vacation and sick leave to ensure a healthy work-life balance.
• Professional Growth : Opportunities for continued learning, certifications, and exposure to cutting-edge technologies.
• Travel Opportunities : Regular travel to nearby major cities for professional development and networking.

Growth & Development

At our MarTech company, we are committed to your professional growth and development. You will have access to resources and training aimed at enhancing your skills and advancing your career. We offer mentorship programs and regular workshops to keep you updated on industry trends and best practices. As Alhambra continues to be a hub for tech innovation, joining our team means being part of an exciting and evolving landscape, where your contributions have a direct impact on our success and the success of our clients.

Embark on a rewarding career with us, where technology and marketing converge, and your expertise is valued and nurtured. If you are passionate about technology and eager to leverage your skills in a dynamic environment, we invite you to apply and become a part of our forward-thinking team.

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