Technical Support Specialist
Status: Full-time, exempt
Report to: System Administrator, IT Infrastructure and Museum Technology
The non-profit Statue of Liberty-Ellis Island Foundation seeks a full-time, exempt Technical Support Specialist. This is a chance to join one of the most successful public-private partnerships in the country, and contribute to a major campaign to reimagine the museum on Ellis Island and an upgrade of the Foundation’s IT systems through a Digital Transformation. The Technical Support Specialist will assist in managing all the Foundation’s information technology, including but not limited to desktops, laptops, servers, exhibit technology, and user security. This position supports the Foundation’s offices in downtown Manhattan, Liberty Island, and Ellis Island.
Responsibilities
Install, configure, test, and maintain desktops, servers, AV systems, and network hardware. Determine replacement as needed within SLA.
Assist in detailed documentation of IT and AV system configurations and schematics, ensuring information is presented clearly and concisely.
Assist in managing IT inventory and equipment reports; interpreting technical manuals.
Support IT projects, including Ellis Island Museum Reimagined planning and installation.
Monitor and manage tickets within the incident management system; troubleshoot and resolve Tier 1 infrastructure issues as needed.
Follow established change control procedures for all changes to systems.
Stay updated on IT trends and provide recommendations.
Skills and Qualifications
Bachelor’s degree in a relevant field, equivalent work experience, or certifications required.
Proficient in testing, diagnosing, maintaining, and performing basic repairs on computer hardware and software.
Relevant certifications such as CompTIA or CTS are a plus.
One year of experience supporting a Microsoft Windows environment, including Active Directory and Office 365, is preferred.
Solid understanding of the OSI model and TCP/IP networking fundamentals.
Familiarity with Bash, PowerShell, or other command-line tools is a plus.
Strong ability to respond promptly and effectively to urgent technical needs.
Customer service support tailored to key stakeholders, including the National Park Service, C-level executives, and VIPs, following ITIL best practices.
Logistics
This is a full-time position with full benefits.
This position pays $62,000 – $65,000 annually.
The Liberty and Ellis monuments are open every day except Thanksgiving and Christmas, so the job schedule will require consistent weekend work to ensure coverage. Daily hours will follow a typical schedule, though the job may sometimes include hours before/after the museums are open to the public to service museum exhibits or support occasional events.
The work hours are generally Monday through Friday 8:30am-4:30pm, but flexibility may occasionally be required for weekend or early museum arrival times.
This position will work primarily on Ellis Island with periodic work in Manhattan and on Liberty Island. Occasional remote work may be possible. Travel between the 3 work sites via ferry is provided.
This job operates within public spaces at both the Statue of Liberty and Ellis Island Museums.
A high level of physical fitness and the ability to lift heavy equipment is required. The ability to stand, kneel and/or crouch for extended periods of time is required. Must be able and willing to access technical infrastructure where needed, including but not limited to climbing ladders, large stairs, and scaffolding.
Application process
Please email one-page cover letter and resume to: careers@libertyellisfoundation.org with the job title in the subject line. Each file name should begin with the applicant’s last name.
Candidates are encouraged to apply soon, as applications will be reviewed on a rolling basis.
No phone calls, please.
About The Statue of Liberty-Ellis Island Foundation (www.LibertyEllisFoundation.org)
The Statue of Liberty-Ellis Island Foundation is the 501c3 nonprofit that preserves, restores, and honors the Statue of Liberty and Ellis Island, collaborating with the National Park Service in one of the country’s most successful public-private partnerships. In 1982, President Ronald Reagan called for the Foundation to lead a private-sector effort for the centennial restorations of the historic monuments. The Foundation’s efforts have also included the construction of the Statue of Liberty Museum, the development of the free arrival records database, and now a multi-year project to revitalize the Ellis Island museum. Every year, the Foundation connects millions of visitors to these American icons through the family history center on Ellis Island, the self-guided/audio tours, and the interactive museum exhibits.
The Statue of Liberty-Ellis Island Foundation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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