Widen Your Horizons. Join the Next Chapter of Your Career
At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue making a difference.
We work for a brighter future, thinking today about the world of tomorrow.
Don’t miss the chance to shape your #FutureInSight with us!
Your role:
Join EssilorLuxottica , a global leader in eyewear innovation, and become part of our dynamic North Europe Customer Interaction Centre - where service meets style, and personality matters as much as performance.
We’re looking for a Nordic Customer Service Agent who can bring their warmth, wit, and originality to every interaction. You’ll be the friendly voice and helpful guide for our wholesale customers across the Nordic region , handling primarily the frame business while learning more about RX lenses and our expanding digital product range - including Meta smart eyewear , Nuance audio eyewear , SmartShopper (custom-made frames) , and in-store media screen troubleshooting .
In this role, you’ll deliver service that feels both personal and premium - resolving queries, sharing product knowledge, and creating moments that customers remember. This is a remote role , with occasional in-office collaboration when required. You’ll join a strong, supportive Nordic team that values connection, positivity, and professional pride.
Main responsibilities:
1. Customer Interaction & Engagement
2. Service Excellence & Experience
“The key is listening — then sharing your knowledge and personality to make every interaction meaningful. Don’t worry, we’ll teach you about our products; we just need your people skills and genuine care.”
3. After-Sales & Technical Support
4. Collaboration & Growth
5. Product Knowledge & Innovation
Main requirements:
Main skills and competencies you will display:
Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
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