Hotel Front Desk/Guest Service Agent Job at Clarion Pointe South Boston VA, South Boston, VA

NnM1UkF3Mm8yUUFpYWpOb29PRnVzWkpnUEE9PQ==
  • Clarion Pointe South Boston VA
  • South Boston, VA

Job Description

Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional customer service. If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for hospitality, we would love to hear from you.

Duties:

  • Greet guests with a warm and welcoming demeanor
  • Check-in and check-out guests efficiently and accurately
  • Answer phone calls and respond to guest inquiries
  • Provide information about hotel amenities, services, and local attractions
  • Assist guests with luggage storage and transportation arrangements
  • Handle guest complaints or concerns with professionalism and resolve issues promptly
  • Process payments and maintain accurate records of transactions
  • Collaborate with other hotel departments to ensure guest satisfaction
  • Perform night audit duties as required

Requirements:

  • Excellent phone etiquette and communication skills
  • Strong guest relations skills with the ability to provide personalized service
  • Bilingual proficiency is a plus
  • Knowledge of guest service and willingness to learn new skills
  • Ability to multitask and work efficiently in a fast-paced environment
  • Strong problem-solving skills and the ability to calmly handle difficult situations with guests

Job Tags

Full time, Local area, Night shift,

Similar Jobs

Houston Methodist

Nurse Manager - Cardiac Cath Lab Job at Houston Methodist

At Houston Methodist, the Manager Nursing position is responsible for 24-hour comprehensive operational responsibility for the delivery and quality of patient care provided in the designated areas(s) of responsibility. This registered nurse position fosters interdepartmental... 

Connvertex Technologies Inc.

Project Manager/Leader - Junior Job at Connvertex Technologies Inc.

 ...) every Monday to Friday inclusive at the identified OPS office location. Experience and Skill Set Requirements Project Management Skills 30% IT Solution Development Project Management experience (as appropriate to the specified experience and level... 

Home Helpers Home Care

After Hours Phone Support Specialist (WFH Flexible) Job at Home Helpers Home Care

 ...first point of contact during evenings and weekends, ensuring our clients receive the care...  ...role has the potential to transition to work-from-home after successful completion of...  ...Quiet, professional home workspace (for when remote work begins) Reliable phone and... 

Lockton

Junior Graphic Designer Job at Lockton

 ...Your Responsibilities Overview: Lockton is looking to add a Graphic Designer to support the People Solutions line of business. The Graphic...  ..., Photoshop, and InDesign software products. High-level verbal, written, listening, and interpersonal skills to interact... 

Amtrak

Sr Engineer - 90361649 - Philadelphia Job at Amtrak

 ...Your success is a train ride away! As we move Americas workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States...