Job Description
IT Network Support Specialist
Location: Columbia, SC (onsite)
Employment Type: Contract, six months with possible extension
About the Role
We're seeking a skilled IT Field Support Specialist to join a mid-sized, service-driven technical team supporting users across both central and remote locations. This role is ideal for someone who enjoys hands-on problem-solving, values strong internal customer relationships, and thrives in a collaborative, IT-centric environment.
You'll play a critical role in supporting the daily operations of end-user devices, network connectivity, and system access; helping ensure mission-critical services continue without disruption.
What You'll Do
- Provide technical support for desktop computers, laptops, printers, and mobile devices
- Troubleshoot endpoint, printer, network, and MDM (iPhone) issues, both onsite and remotely
- Manage tickets and document resolutions using an internal ticketing system
- Monitor for cybersecurity threats and respond to potential vulnerabilities
- Participate in inventory control and manage IT assets across various office sites
- Maintain and update Active Directory user accounts, group memberships, and SCCM configurations
- Assist in device setups, imaging, and new employee technology onboarding
- Collaborate with helpdesk personnel and provide Tier 2 support when needed
- Deliver documentation, user training, and weekly status updates to leadership
What You Bring
- Experience providing enterprise desktop support in a Windows 10/11 environment
- Ability to manage Active Directory objects and perform SCCM tasks
- Familiarity with group policy, Windows security settings, and network troubleshooting
- Strong interpersonal and communication skills (email, phone, and in-person)
- Ability to manage time effectively and work independently across multiple locations
Preferred Skills
- Familiarity with virtual environments, database, and storage systems
- Experience with Windows Server 2019, Microsoft 365, and VoIP technologies
- A proactive, self-motivated approach with a willingness to take ownership
- Certifications such as A+, Network+, Security+, or MCSA (Windows 10) are a plus
Education
- Bachelor's or Master's degree in Computer Science, Information Systems, or related field
Equivalent work experience will also be considered
Pre-Employment Requirements
Candidates selected for this role must successfully complete the following:
- Background check (including 7-year criminal history)
- Drug screening (10-panel)
- Credit check
- Education verification
- Professional reference check
- E-Verify
- Cybervetting screening
- Confidentiality agreement
Job Tags
Contract work, Work experience placement, Work at office, Remote work,