IT Service Desk Specialist - SECRET clearance required at Tesla Laboratories. Inc. Washington DC Job at Itlearn360, Washington DC

N2NoY0FRMmsyQUFvYnpsc29PVnF0NUpyT0E9PQ==
  • Itlearn360
  • Washington DC

Job Description

IT Service Desk Specialist - SECRET clearance required job at Tesla Laboratories. Inc.. Washington DC.

Active Secret Clearance Required

The position is on site in Washington DC with FinCen

Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.

Responsibilities

  • Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops
  • Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office
  • Assist with installing, moving, adding and or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices
  • Standard computer images including Desktop Image
  • Assist with centrally managing desktops, laptops, printers, and other network peripheral devices
  • Provide quality customer service and support for designated equipment
  • Respond to telephone, electronic, and or walk-up requests for IT support as part of a Service Desk operation
  • Ensure all time reporting and other required reports are accurate and submitted on time
  • Ensure on‑going maintenance and development of positive customer relationships with end‑users
  • Develop and create documentation on training materials, FAQs and Knowledge Base Articles

Requirements

  • Bachelor’s degree or certification in IT related field
  • 5+ years of relevant work experience
  • Prior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone (call center)
  • Relevant certifications such as CompTIA A+, Network+, or Security+; HDI; Microsoft certifications including MCSA, MCP, MCSE or similar certifications desired
  • Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus
  • Azure VDI, Citrix experience preferred
  • Excellent organizational and communications skills
  • US Citizenship necessary
  • Active Top Secret Clearance REQUIRED

Benefits

  • Paid vacation
  • 11 paid federal holidays
  • Company paid STD, LTD, and group life insurance
  • Medical, dental, and vision insurance
  • 401K with company match
  • Optional insurance policies (hospital indemnity, accident, dependent care, FSA, HSA)
#J-18808-Ljbffr

Job Tags

Full time, Work experience placement, Work at office,

Similar Jobs

The Law Offices of Josephia Rouse

Social Media Strategist Job at The Law Offices of Josephia Rouse

Were looking for a creative social media coordinator to join our growing team. Youll play a key role in building our brands online presence, engage with industry influencers, create compelling branded content across our social media platforms, and keep the team updated... 

HonorHealth

Entree Cook Job at HonorHealth

Entree Cook Location Scottsdale, AZ (North Scottsdale area) : Overview: Full Time- Evenings $2,000 Sign On Bonus Available Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our ...

Nesco Resource

Senior Reservoir Engineer Job at Nesco Resource

 ...This role provides senior-level reservoir engineering expertise across reserves evaluation, dynamic modeling, field development planning...  ...Required Qualifications Education Bachelor's degree in Petroleum Engineering required Master's degree or PhD preferred Experience... 

San Felipe Pueblo

Truancy Officer Job at San Felipe Pueblo

Truancy OfficerThe Truancy Officer implements and enforces the Truancy Ordinance and attendance policies for the Education Department....  ...become truant. Complete home visits, file petitions with the Tribal Court for students truancy, follow up with civil penalties and plans... 

Elevare Branding

Event Staff Job at Elevare Branding

 ...career growth within a stable and well-organized operation. Job Description We are seeking motivated and reliable Event Staff to support the planning and execution of on-site events in Riverside, CA. This role is ideal for individuals who enjoy hands-on work...