IT Service Desk Specialist - SECRET clearance required at Tesla Laboratories. Inc. Washington DC Job at Itlearn360, Washington DC

N2NoY0FRMmsyQUFvYnpsc29PVnF0NUpyT0E9PQ==
  • Itlearn360
  • Washington DC

Job Description

IT Service Desk Specialist - SECRET clearance required job at Tesla Laboratories. Inc.. Washington DC.

Active Secret Clearance Required

The position is on site in Washington DC with FinCen

Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.

Responsibilities

  • Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops
  • Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office
  • Assist with installing, moving, adding and or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices
  • Standard computer images including Desktop Image
  • Assist with centrally managing desktops, laptops, printers, and other network peripheral devices
  • Provide quality customer service and support for designated equipment
  • Respond to telephone, electronic, and or walk-up requests for IT support as part of a Service Desk operation
  • Ensure all time reporting and other required reports are accurate and submitted on time
  • Ensure on‑going maintenance and development of positive customer relationships with end‑users
  • Develop and create documentation on training materials, FAQs and Knowledge Base Articles

Requirements

  • Bachelor’s degree or certification in IT related field
  • 5+ years of relevant work experience
  • Prior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone (call center)
  • Relevant certifications such as CompTIA A+, Network+, or Security+; HDI; Microsoft certifications including MCSA, MCP, MCSE or similar certifications desired
  • Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus
  • Azure VDI, Citrix experience preferred
  • Excellent organizational and communications skills
  • US Citizenship necessary
  • Active Top Secret Clearance REQUIRED

Benefits

  • Paid vacation
  • 11 paid federal holidays
  • Company paid STD, LTD, and group life insurance
  • Medical, dental, and vision insurance
  • 401K with company match
  • Optional insurance policies (hospital indemnity, accident, dependent care, FSA, HSA)
#J-18808-Ljbffr

Job Tags

Full time, Work experience placement, Work at office,

Similar Jobs

Dialysis Clinic, Inc.

Dialysis Nurse Manager Job at Dialysis Clinic, Inc.

Dialysis Nurse Manager Location Cincinnati, OH : Dialysis Clinic, Inc. is recruiting top talent interested in supporting our nonprofit mission to prioritize individualized care for patients facing chronic kidney disease. Our mission states the care of the patient is our... 

Lockton

Junior Graphic Designer Job at Lockton

 ...Your Responsibilities Overview: Lockton is looking to add a Graphic Designer to support the People Solutions line of business. The Graphic...  ..., Photoshop, and InDesign software products. High-level verbal, written, listening, and interpersonal skills to interact... 

Shady Lawn

CNA Job at Shady Lawn

 ...Cheers to a NEW Career! Shady Lawn is now looking for the perfect CNA to Complete our Team! Hours are 6p-6a Full - Time/ Part...  ...balance ~ Staff engagement with monthly FUN Calendar!~ Hiring PRN ALWAYs as well!~ Benefits for FT ~401K ~ AND much more!... 

TMobile

T-Mobile, Summer 2026 AI Strategy Intern - Application via WayUp Job at TMobile

 ...This role is with T-Mobile. WayUp is partnering with T-Mobile to hire top talent. T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're... 

Team Kline

Journeyman Electrician (Commercial) Job at Team Kline

 ...five locations: Des Moines, Cedar Rapids, Waterloo, Omaha, and Kansas City. Weve expanded our services to include HVAC, electrical, plumbing, and more! Job Summary: The Journeyman Electrician is responsible for maintaining, installing, and repairing electrical...