Job Description

NYBG Job Description
Title
Reports to
IT Support Specialist
Director of IT Operations
Position Summary:
The IT Support Specialist, reporting directly to the Director of IT Operations, plays a pivotal role in delivering exceptional technical support to all New York Botanical Garden (NYBG) staff. This position involves providing white-glove assistance, ensuring seamless operations, and maintaining high levels of user satisfaction. The It Support Specialist collaborates closely with colleagues in the Information Technology department to address the needs of all end users.
Specific Duties & Responsibilities:
Assist employees with computer related issues (via helpdesk, Teams, phone and email)
Assist the flow, prioritization, and assignment of helpdesk tickets and requests
Perform installations, upgrades, and configurations of desktop hardware and software
Follow standard operating procedures to perform helpdesk tasks
Maintain a current inventory of desktop hardware and software
Work closely with the IT team on the timely patching of desktop solutions
Author or edit user guides and system documentation
Maintain excellent communication with all end users and other members of the technology department
Work with outside vendors as needed
Participate in helpdesk coverage rotation
Additional responsibilities as required
Preferred Qualifications:
Experience working with various levels of staff
Able to explain technical concepts to non-technical users
Excellent time management skills; can work with minimum supervision to complete tasks
Experience with Mobile Device Management systems
Qualifications:
Bachelor’s degree or commensurate experience
Two-Three years’ experience of Desktop Support
Familiarity with Windows, Apple Mac OS, iOS
Experience with Active Directory, NAS, Networked Print Services, and related topics
Must possess a teamwork focused approach to problem solving
Able to multi-task; escalate when necessary
Excellent written and verbal communication skills
Driver’s license required
Physical Demands & Work Environment:
Ability to frequently move equipment weighing up to 50 pounds
Ability to work onsite and at various locations throughout the garden
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Baseline Work Schedule:
Monday-Friday 10am-6pm
Salary: $60,000

Job Tags

Monday to Friday,

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IT Support Specialist Job at New York Botanical Garden, Bronx, NY

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