Job Description

NYBG Job Description
Title
Reports to
IT Support Specialist
Director of IT Operations
Position Summary:
The IT Support Specialist, reporting directly to the Director of IT Operations, plays a pivotal role in delivering exceptional technical support to all New York Botanical Garden (NYBG) staff. This position involves providing white-glove assistance, ensuring seamless operations, and maintaining high levels of user satisfaction. The It Support Specialist collaborates closely with colleagues in the Information Technology department to address the needs of all end users.
Specific Duties & Responsibilities:
Assist employees with computer related issues (via helpdesk, Teams, phone and email)
Assist the flow, prioritization, and assignment of helpdesk tickets and requests
Perform installations, upgrades, and configurations of desktop hardware and software
Follow standard operating procedures to perform helpdesk tasks
Maintain a current inventory of desktop hardware and software
Work closely with the IT team on the timely patching of desktop solutions
Author or edit user guides and system documentation
Maintain excellent communication with all end users and other members of the technology department
Work with outside vendors as needed
Participate in helpdesk coverage rotation
Additional responsibilities as required
Preferred Qualifications:
Experience working with various levels of staff
Able to explain technical concepts to non-technical users
Excellent time management skills; can work with minimum supervision to complete tasks
Experience with Mobile Device Management systems
Qualifications:
Bachelor’s degree or commensurate experience
Two-Three years’ experience of Desktop Support
Familiarity with Windows, Apple Mac OS, iOS
Experience with Active Directory, NAS, Networked Print Services, and related topics
Must possess a teamwork focused approach to problem solving
Able to multi-task; escalate when necessary
Excellent written and verbal communication skills
Driver’s license required
Physical Demands & Work Environment:
Ability to frequently move equipment weighing up to 50 pounds
Ability to work onsite and at various locations throughout the garden
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Baseline Work Schedule:
Monday-Friday 10am-6pm
Salary: $60,000

Job Tags

Monday to Friday,

Similar Jobs

Formation Bio

Principal Data Scientist, Medical Imaging Job at Formation Bio

...ultimately helping to bring new medicines to patients. The company is backed by investors across pharma and tech, including a16z, Sequoia, Sanofi, Thrive Capital, Sam Altman, John Doerr, Spark Capital, SV Angel Growth, and others. You can read more at the following links:...

NTT DATA, Inc.

Network Engineer (Epic infrastructure) - Remote Job at NTT DATA, Inc.

...and performance standards. Build and support network connectivity between Epic components, including: - Hyperspace clients and Citrix/VDI - Chronicles and Clarity/Caboodle servers - Interconnect, Care Everywhere, and web services Plan for low latency, high availability...

Walmart

Senior Penetration Testing Engineer Job at Walmart

...and ingenuity to secure data for the largest retail operation in the world. The Senior Penetration Tester will use their knowledge and methodologies of current penetration testing techniques to ensure software and hardware solutions are safe and secure for Walmart's customers...

Final Mile Systems

26' Box Truck Delivery Driver Job at Final Mile Systems

...Contractors type: full-time job title: Truck Drivers!! Overnight courier company seeking... ...We are hiring for a few positions as a delivery driver. This is for 3rd shift each day... ...to work daily. You will be in a 26FT box truck with a lift gate. You will NOT...

Figma

Software Engineer Intern (2026) Job at Figma

...collaboration, join us!We're looking for software engineering interns who are excited to make an... ...in a supportive environment.This internship will be based out of our San Francisco... ...windows with a seamless, high-performance experience. What You'll Do at Figma: - Be fully...

IT Support Specialist Job at New York Botanical Garden, Bronx, NY

N3NGVEJBeW4zd0FtYlRsdnJPQnJ0WjFoT1E9PQ==